NZ
REPROSCAN NEW ZEALAND
TECHNICAL SUPPORT
ReproScan NZ would like to advise that all repair services are now performed by our authorised service provider in Australia. Thanks to efficient transit times using NZ and Australia Post International, this change enables a more streamlined and timely repair process.
Please note: All shipping arrangements and costs are managed and covered by ReproScan Australia.
To initiate a repair or service request, please complete the following online form at: https://www.reproscan.co.nz/support
Once submitted, you will receive an email containing a shipping label and packaging instructions. You can then lodge your equipment at any NZ Post Office.
Before sending your equipment, please ensure all equipment is clean and all batteries are removed.
Information on how to correctly remove the batteries will be provided upon support form being filled out.
Additional Information:
ReproScan batteries, Repro arms, OJOs goggles, cables, and other accessories are stocked within New Zealand and are available for immediate dispatch via our online store:
https://www.reproscan.co.nz/online-store-1
SERVICE AND REPAIR INSTRUCTIONS
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Fill out the form below and Submit.
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Carefully package your ReproScan unit (batteries removed) in a strong cardboard box with plenty of padding. Include all components that might be faulty such as cords, monitor etc. This will assist in making the correct diagnosis and faster repair. Please include your name and contact details with your unit.
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ENSURE ALL EQUIPMENT IS CLEAN. Dirty equipment will incur a $150 cleaning fee or may be returned unrepaired
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Post your unit with label provided by Catagra Group (sent via email) making sure you request Signature on Delivery and keep a copy of tracking information.
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Drop your package to your local NZ Post.